Downloading & Files
How do I get my files after purchase?
Instantly. After checkout you will receive an email with download links. You can also log into your account and download from the Orders page at any time.
What programs do I need?
Most of our products work in Microsoft Excel (2016 or later), Google Sheets (free), or LibreOffice Calc (free). Check the product description for specific requirements.
Can I use Google Sheets instead of Excel?
Yes. Upload the .xlsx file to Google Drive and open with Google Sheets. All formulas and formatting transfer automatically.
Is there a download limit?
No. Download your files as many times as you need.
Products & Pricing
Are these one-time purchases?
Yes. Pay once, use forever. No subscriptions, no recurring charges, no hidden fees.
Can I customize the templates?
Absolutely. Every template is fully editable — change colors, add categories, rename tabs, adjust formulas. It is your file.
Do you offer bundles?
Yes. Check our shop for bundle deals that save you 20-40% compared to buying individually.
Refunds & Support
What is your refund policy?
Due to the nature of digital downloads, all sales are final. If you receive a corrupted file or a product that does not match its description, contact us and we will resolve it immediately.
I need help using a template. Can you help?
Yes. Email us at support@hatterchat.com with your question and a screenshot if possible. We respond within 24 hours.
Can I use these for my business?
Yes. All products include a personal and small business use license. You may not resell or redistribute the templates as your own products.
Still Have Questions?
Contact us — we respond within 24 hours.